Texting Terms & Privacy
Our text# is 8479040315
We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
Please text us your name, Address, City, and what email you want us to send your estimate to.
Text "Stop" to be removed from our outbound texting.
We do background checks
We do background checks on all of our techs. Nobody works for us until a background check is done.
We use a background service plus we do work for both Cook & Lake County Sheriff cleaning dryer vent ducts they require that they do a background check on all techs. It is done every 6 months.
This Privacy Policy
This Privacy Policy discloses the privacy practices for www.royalairductcleaning.com. This notice applies solely to the information collected by this website. It will notify you of the following:
What personally identifiable information is being collected from you through the website, how it is used, and with whom it is shared?
What choices are available to you regarding the use of your data?
Security procedures are in place to protect against the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or another direct contact that we have from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via phone, email, or text in the future to tell you about specials, new products or services, or changes to this policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our email address or phone number given on our website:
See what data we have about you if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data) that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job ( for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 877-656-6444 or via email at info@royalairductcleaning.com.Royal Air Duct Cleaning has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information. Royal Air Duct Cleaning does not sell, share, or distribute Customer Information to any third-party organization. Accountability Royal Air Duct Cleaning is responsible for maintaining and protecting customer information under its control. Identifying PurposesThe purposes for which customer information is collected shall be identified before or at the time the information is collected.ConsentThe knowledge and consent of the customer are required for the collection, use, or disclosure of customer information except where required or permitted by law. Limiting CollectionThe customer information collected must be limited to those details necessary for the purposes identified by Royal Air Duct Cleaning Information must be collected by fair and lawful means. Limiting Use, Disclosure, and RetentionCustomer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period required to fulfill the purpose for which it was collected.AccuracyCustomer information must be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used. Safeguarding Customer InformationCustomer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.OpennessRoyal Air Duct Cleaning is required to make information available to customers concerning the policies and practices that apply to the management of their information. Customer Access Upon request, a customer shall be informed of the existence, use, and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended, if appropriate. Handling Customer Complaints and SuggestionsCustomers may direct any questions or inquiries concerning the privacy principles outlined above or about our practices. by contacting the designated person(s) accountable for privacy at Royal Air Duct Cleaning at 1-877-656-6444.
Payment:
All jobs are COD unless prior arrangements have been made with the office mgr at the time of the order.
Royal’s Privacy Policy
We do background checks on all of our techs. Nobody works for us until a background check is done.
We use a background service, and we do work for both Cook & Lake County Sheriff.
This Privacy Policy discloses the privacy practices for www.royalairductcleaning.com. This notice applies solely to the information collected by this website. It will notify you of the following:
What personally identifiable information is being collected from you through the website, how it is used, and with whom it is shared
What choices are available to you regarding the use of your data?
Security procedures are in place to protect against the misuse of your information.
How to correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or another direct contact that we have from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via phone, email, or text in the future to tell you about specials, new products or services, or changes to this policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser or “HTTPS” at the beginning of the web page's address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job ( for example, billing or customer service) are granted access to personally identifiable information. The computers/servers where we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this Privacy Policy, you should contact us immediately via telephone at 877-656-6444 or via email at info@royalairductcleaning.com.
Royal Air Duct Cleaning has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.
Royal Air Duct Cleaning does not sell, share, or distribute Customer Information to any third-party organization.
Accountability
Royal Air Duct Cleaning is responsible for maintaining and protecting customer information under its control. Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
Consent
By clicking 'Approve,' you acknowledge that you are giving written or verbal consent as the cardholder to save and charge the card listed above for the estimate you approved.
The knowledge and consent of the customer are required for the collection, use, or disclosure of customer information except where required or permitted by law.
Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Royal Air Duct Cleaning. Information must be collected by fair and lawful means.
Limiting Use, Disclosure, and Retention
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
Accuracy
Customer information must be maintained in as accurate, complete, and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
Openness
Royal Air Duct Cleaning is required to make information available to customers concerning the policies and practices that apply to the management of their information.
Customer Access
Upon request, a customer shall be informed of the existence, use, and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information and may request that it be amended, if appropriate.
Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices.
by contacting the designated person(s) accountable for privacy at Royal Air Duct Cleaning at 1-877-656-6444.
Weather Delays
If the weather is such that it will interfere. We will call to move your job to another day. You will still receive the sale price if the job is done within 30 days.
Hours the work will be performed
This quote is for work to be performed Monday - Friday, non-federal holidays, between 7 am - 3 pm.
Royal's 100% Warranty Guarantee.
If you are not 100% satisfied with our cleaning service. We will come back for free. Call 877-656-6444 to set up a warranty cleaning appt for Monday - Friday, 9 am to 3 pm. The same tech must be sent to do his warranty work.
We will re-clean any area in your system that you can show us that is not clean and that was covered and cleaned under the package you ordered. You agree and understand that we have at least 5 packages we offer, and light cleaning does not have the same warranty as deep power brush cleaning. You agree and understand that your air ducts will come cleaner with a deeper cleaning rather than a light cleaning.
If you bought a product from us and it is shipped damaged or it is defective.
Contact us to start the RA paperwork.
At 877-656-6444
Then you must return it to us postage prepaid so we can send it back to the manufacturer for replacement.
The manufacturer's warranty will cover the product.
Dispute of charges
The Customer, by signing the work order contract, he/she hereby agrees to pay the full amount due, and if the Customer disagrees with any charges and disputes any amount. The remainder and the primary order fees, as well as the labor cost, are still due. The customer agrees that disputing a fee or item does not void or negate the dollar balance due. If the customer wins a dispute, they still agree to pay the cost of labor to process the order, credit card fees, $50 per hour cost for Fuel/wear and tear to run the vacuum, $100.00 for Dirt disposal, bag, and the $49.50 per hour cost of labor and the $50.00 cost of the truck to drive to the job.
If there is Damage Done. Or we offer a credit. The full amount is still due. Then the customer agrees that they will not withhold the entire amount of the contract.
A credit refund will be negotiated with the customer and will be refunded by check. If the customer does not want to pay the credit card processing fees for the initial charge and the charge of a credit back on the charge card.
If either full payment or partial payment is agreed to be refunded, A check will be the best option for a refund to be mailed to the customer. The customer will not incur any credit expenses for additional processing when a check is mailed to them.
Refunds
If the customer wants a refund on the credit card, he/she agrees to pay the incurred fee for both the original charge and the fee incurred in giving a refund back on the credit card.
Air Duct Cleaning
The customer should understand That A free phone estimate will need to be reevaluated once the tech arrives. An onsite estimate can be requested. The fee for that is $99.00. Not All Air Ducts Will Come Clean Due To Excessive Dirt and or Incorrectly Installed ducts.
Royal Does Not Move Computers, Fish Tanks, China Cabinets, or Heavy Furniture. Basement windows should be checked yearly to make sure they can be opened in case of a fire for an exit. A window that breaks when it is opened has not been properly maintained. Royal is not liable for windows that break. Royal may have to cut holes in trunk lines for the cleaning. Royal will patch the holes with Industry-standard tin patches. The max hose length for a gas vacuum cleaning is 50 feet. If the hose run needs to be over 50 feet, an electric vacuum will need to be used, and it requires trucks and extra labor over and above the phone quote for a standard cleaning. The cost of cutting and patching the ducts is not included in the silver or gold packages. An open door or window is needed to run our hose into the house to hook up to the duct system. Our phone estimates are for a standard system: anything other than a standard 1 furnace hooked up to 1 supply and 1 return installed in the same manner as 99% of systems are in the Chicago market, or 2 furnaces twinned together, is a nonstandard cleaning and is quoted on site. Wall vents should not be caulked or painted to the walls and should be easily removed by taking out the screws if the customer wants vents removed that are caulked or painted on. We will cut them off at no additional cost for the additional Labor that will be incurred, but the damage cost to repair the wall is the customer’s responsibility. Floor vents should not be caulked or painted to the floors. If the customer wants these vents removed, we will cut them off at no additional cost for the additional labor that will be incurred, but the damage cost to repair the floor or vents is the customer’s responsibility.
Upon arrival, the tech will do a pre-job walk-through with you at no additional cost for up to 20 minutes. If a tech can not start the job for over 20 minutes, that is considered on-site consultation, and the fee for that is $80 per hour billed in 60-minute blocks. 15 minutes minimum.
Air Ducts Must Be Accessible and visible to the Technician. The warranty for duct cleaning only applies to tin ducts and trunk lines cleaned in our platinum package. Cleaning ducts with a blower is a touch-up Cleaning and may require power brushing to get them cleaner and may require more labor. This Invoice Is For a Standard Cleaning Of A Standard Duct System. Royal cleans round air ducts & square trunk lines. Without additional access, Royal cannot clean and warranty the cleaning of the wall or floor chases that are not made of tin. Ducts or chases that have wires or pipes in them prevent Royal from cleaning those chases properly. The cleaning of the wall or floor chases is an extra labor charge.
The use of flex ducts is not a standard system. Normally, ducts made of tin are installed in a standard system. We will need to cut holes in the ducts to clean them. The use of wall or floor chases for airflow is not a standard system. Royal will clean in-ground PVC/tin pipes with brushes while under a vacuum. However, if the duct has a hole rusted through, is flooded, or the PVC is cracked, Royal Will not be able to get a vacuum sufficient enough to get the ducts clean without pulling out the gravel from under the floor. Royal will have to do a light cleaning of the ducts to prevent the floor from caving in. Royal’s silver, gold, blue, and platinum Packages are charged per Furnace, air handler, or condenser. We do not charge by time, but all packages are priced to be completed in less than 4 labor hours. Jobs over 4 labor hours are subject to an additional Labor fee. Jobs are priced for systems under 4200 Btu.
Jobs over 4200 Btu require additional labor. Jobs over 2300 square feet may require additional Labor in order to get the ductwork clean. Royal Supplies Labor to Clean and Does Not Charge to “Get Ducts Clean.” Royal Will Clean vent covers up to the size of 6” X 12”. Larger Grills Are Extra — Royal Will Clean air ducts Up To a Height of 8 feet.
The Cost of cleaning air ducts above 8 feet is extra, depending on the rental cost of Ladders, Lifts, and other tools. If Additional Work Is Needed, Royal Will Notify the Customer and give a Written Estimate before any work that requires additional cost is done.
Dryer Vent Cleaning
I Understand That Not all dryer vent Ducts Will Come Clean Due To Excess Dirt or Incorrectly Installed ducts.
The customer understands and agrees that, in time, the sun will dry out the flappers on the outside wall vent cover, and they will need to be replaced regularly at an additional cost and are not included in a “Dryer Vent Clean
This Invoice Is For A Standard Cleaning Of A Standard Dryer Vent System. A standard dryer vent cleaning is a Non-Stack Dryer, up to 15' Flue out of the Side of the building wall, and Must Be a minimum of 4" Round Steel Flue Pipe with No Screws. No more than 8 feet above the ground. Vents higher than 8 feet or roof vents are nonstandard and are priced based on the ladder and labor costs.
Any other dryer vent configuration is not standard, and the premium vent cleaning package will be needed. Royal Supplies Labor To Clean And Does Not Charge To “Get Ducts Clean." Dryer Vents are 15'+ and roof vents are an extra. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and give a Written Estimate to have the work done if wanted at an additional cost.
Attic Insulation
A Customer must buy the R49 level install to get the free air duct cleaning $199 package.
Generally, we can give you a written estimate for the work that you're requesting, but in some cases, the estimate may need to be fine-tuned once the technician arrives. In that case, the customer should understand that an estimate is an estimate of what you need to get to the goal you want, i.e., R19, R39, or R49. The techs will measure when they get there, and if more bags are needed to get to your goal, it will be extra over and above the original estimate we guessed you needed, and you may purchase them at that time.
Carpet Cleaning
I Understand That Not All Carpet Will Come Clean Due To Excess Dirt, Incorrectly Installed carpet, padding, or edging. Carpet wear, carpet stains, and carpet spots cannot be cleaned. Cleaning the carpet room spots and under chairs, or pads, will show sun fade and discoloration from being spot cleaned from being not cleaned. Royal Does Not Move Computers, Fish Tanks, China Cabinets, Or Heavy Furniture. Royal Supplies Labor to Clean and Does Not Charge to “Get carpet clean.” This Invoice is For a Standard Cleaning Of a Standard Carpet. Upon The Discovery of Additional Work Needed, Royal Will Notify the Customer and Give a Written Estimate. We will do the Work If the customer orders it at an Additional Cost.
Ordering online
The online sale price is based on being a prepaid order.
A credit card is the best payment method to use online.
If you are paying by cash or check, a $25.00 deposit is required 24 hours prior to the service.
A $25.00 cancellation fee applies to orders where the tech has not been dispatched.
Once the tech(s) have been dispatched, an additional $25.00 trip cancellation fee is applied.
How to return a product to us that you purchased?
Any product that you purchase from us, you have the right to rescind. In order to get a refund, you must mail the product back to us. You will need to call and request and are an authorization number. And then mail the product back to us, postage prepaid. If you'd like us to pick the product up from you. The cost of the trip is $99
Bulk returns
If you are returning a bulk load such as several bales of attic insulation. The local pickup cost is $599.00 for the truck–trailer and $45.50 per hour per person, and it takes two people to process the load. The minimum cost would be $599.00 plus 2 2-hour minimums per technician, billed round trip.
The insulation bales are wrapped in non-weatherproof plastic and must be kept inside a garage or covered with a plastic tarp. They must be returned in a 100% sealed condition. Any torn bales are not returnable. They are considered trash. When moisture gets in the package, we can not run it through our dry blower; it will plug up. Please protect the bales from damage.
How do refunds work
We use a charge card processor called HCP or PNC then they use a carrier called Stripe.
Then it goes to your bank card processor.
Our control is limited to entering your card number information into the software.
Then the processing process is handled by the credit card Network.
When we run your charge card, you may be charged a fee by the processors who handle processing your purchase.
If you are issued a refund from us, you may be charged twice by them. Once for the purchase and once for the refund. This is beyond our control; we can't tell Visa, Mastercard, Discover, American Express, or your bank, if it was a debit card, what to do. Your refund will be processed within 24 hours of us picking up your load and unloading it at our warehouse. You understand and agree that the pickup will be done Monday through Friday between 7:30 a.m. and 3 p.m. Central Time.
Warranty
Warranty work is performed Monday through Friday between 9 a.m. and 5 p.m. by the same tech that did the original work. Warranty for duct cleaning only applies to tin ducts and trunk lines cleaned under our platinum package. Cleaning ducts under our silver package, gold package, or with a blower is a touch-up cleaning and may require power brushing to get them cleaner and may require more labor.
Royal's part warranty
Royal will warranty labor for 12 months for any part installed by our techs.
Our Part warranty: part replacement cost is up to $200.00 maximum.
For parts over $200, Royal uses the manufacturer for the warranty. Royal's part warranty is limited to the part installed. Upon finding a defective part or an installed furnace or air conditioner that is not working properly at installation, Royal calls the manufacturer's dealer for instructions on how they want us to proceed to make a warranty claim. Royal will meet the manufacturer's rep., or the manufacturer may send out a different HVAC company as part of their warranty process. When the part is installed in a system, i.e., an air conditioner heating/cooling system. Our warranty does not cover the entire system labor unless we install the entire system. The manufacturer takes the warranty responsibility for the system parts, not Royal. Royal is not a manufacturer. Royal sells labor only; we can order parts for you to be delivered to your address. We charge a labor service fee to call the manufacturer, and we charge a labor fee to go pick up a part for you. Royal will not at any time take possession of your parts or appliances. Royal will have an air conditioner, furnace, or insulation delivered to your address. We pay in full for all parts delivered to your address. Royal is not a security company or a finance/loan company. All parts are ordered prepaid. The property owner is responsible for the product and takes full ownership upon delivery.
Air conditioner refrigerant leaks are not warranted unless the line set is replaced by us. A line set should never be repaired. should always be replaced. We will fill the unit and leak test.
The refrigerant that leaks out is not warranted; all warranties are for product defect or part failure.
After the Duct Cleaning, Check The Air Filters Weekly Till They Are Staying Clean. Then go back to checking them monthly.
Legal Terms and Payment Terms
All work is C.O.D. unless prior arrangements have been made for a net 30 billing.
All Sales packages with sale prices are C.O.D.
Net billing is on packages that are full price. Not on sale.
The customer agrees to pay 10 percent interest on unpaid balances per 30 days after work is completed.
By signing this ticket, the customer takes full financial responsibility for all legal costs Applying to the collection of an unpaid balance.
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